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Contact the Japan Travel Pass Advisor Team

We are here to help with planner questions, corrections, and partnerships. Choose the channel that fits your request.

Traveler Support

Need clarification on a recommendation or a pass rule? Email [email protected] with your itinerary summary. Typical reply time: under 48 hours on business days.

Corrections & Data Tips

Spotted a fare change or discontinued pass? Send the details (and source if available) to [email protected]. We verify and update within two business days.

Press & Partnerships

Media requests, interviews, or integration proposals should go to [email protected]. Please include deadlines or launch dates.

Need Something Else?

  • Bug reports: Attach screenshots and browser details. This helps us reproduce issues quickly.
  • Feature suggestions: Tell us which cities or passes you want next. We prioritise based on traveler demand.
  • Advertising enquiries: We currently run limited display inventory. Email [email protected] for availability and guidelines.

Office Hours

Our distributed team works Monday–Friday, 09:00–18:00 JST. Messages sent on weekends or Japanese public holidays are answered the next business day.

Need Privacy Help?

Requests about data rights or privacy should be sent to [email protected]. See the Privacy Policy for more details.